21+ pages service management principles for hospitality and tourism 2nd edition 1.4mb. This edition includes references and examples about how service organizations can capitalize on or are impacted by ongoing technological and social changes impacting the world such as the sharing economy social media mobile and wearable technologies online communities and moreService Management Principles for Hospitality Tourismincorporates pedagogical features. This edition includes references and examples about how service organizations can capitalize on or. Service Management Principles for Hospitality and Tourism. Check also: hospitality and learn more manual guide in service management principles for hospitality and tourism 2nd edition Published by Kendall Hunt Publishing Company.
Every textbook comes with a 21-day Any Reason guarantee. Service Management Principles for Hospitality and Tourism by Jay Kandampully Kandampully Jay Solnet David KANDAMPULLY JAY SOLNET DAVID David Solnet.
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Service Management Principles for Hospitality Tourism guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers needs within the context of personal relationships and experience.
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